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Will I be charged tax? |
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We are required to collect tax for items shipped within New York State only. |
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What method of payments is accepted for online orders? |
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We accept Visa, Master Card, and American Express. |
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How can I order via phone? |
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Orders can be placed via phone by calling (631) 549-3006. Monday thru Saturday, 10:00am to 6:00pm EST and Sunday 11:00am to 4:00pm EST. |
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What is the return policy? |
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If for any reason you are not happy with your purchase,it can be returned for a full refund or exchanged for something else.Please refer to our policy page for more details. |
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How often should I replace my running shoes? |
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Running shoes under normal circumstances, should be replaced every 6-8 months or 500-600 miles.This is because the material used in the midsole for cushioning tends to compress resulting in a less cushioned ride. |
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How does the sizing of athletic footwear compare to that of dress shoes? |
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Athletic footwear in general are cut smaller than dress shoes.While it varies from model to model, we suggest going up at least a half size.The best way to know what size is right for your feet is to get your feet measured and try the shoes on. |
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How do I know which running shoe is best for my feet? |
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If you don't have an idea of the type of running shoe that is appropriate for your feet, please visit one of our New Balance New York stores.We will assist you in finding the appropriate footwear. |
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Can I wear running shoes to walk in? |
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Some people do just fine when walking in running shoes.People who require a shoe with a maximum amount of cushioning tend to prefer running shoes for walking.Overall though, it varies from individual to individual. |
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My toes hurt after running and I sometimes get black toe nails, what should I do? |
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It is not uncommon for people to wear their shoes too small and not be aware of it.As a matter of fact, we come across this problem frequently.It is important to leave adequate room from the end of the longest toe to the front of the shoe for movement caused by running and swelling.In addition, wearing the right width helps to alleviate this problem. |
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When is the best time to buy running shoes? |
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The best time to purchase running shoes in during the afternoon or evening.At the end of the day, your feet are swollen.This makes finding the right size easier. |
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For additional help choosing a shoe please feel free to submit any questions. You will get a response back within 24 hours. |
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